How can we help you?

Getting started is easy! Simply sign up for a free account at slideforge.io/register. Once registered, you can purchase credits and start generating presentations. Enter your topic, select your preferences (tone, slide count, template), and let our AI create professional slides for you.

We accept all major credit cards and debit cards through our secure Stripe payment processor. All transactions are encrypted and secure. We also support various payment methods depending on your region.

Absolutely! You can edit any aspect of your presentation after generation. Modify text, change layouts, adjust colors, regenerate individual slides, and more. All changes are saved automatically.

Most presentations are generated within 30-60 seconds. The exact time depends on the number of slides and the complexity of your topic. You'll see real-time status updates during generation.

If you run out of credits, you can purchase more at any time. Your presentation history is always accessible, and you can continue editing existing presentations even without credits. You only need credits to generate new presentations.

Yes, absolutely. We take data security seriously. All data is encrypted in transit and at rest. Your presentations and personal information are never shared with third parties. We comply with GDPR, CCPA, and other data protection regulations.

Yes! SlideForge can be used for both personal and commercial purposes. You own all the content generated through our platform. Feel free to use your presentations for business, education, or any other purpose.

We offer refunds for unused credits within 30 days of purchase. If you're not satisfied with our service, please contact our support team and we'll be happy to help.

If your presentation is stuck in "Generating" status, try these steps: 1) Check your internet connection, 2) Refresh the page, 3) Check your credit balance (you need credits to generate), 4) Try generating with a simpler topic, 5) If the issue persists, contact support with your presentation ID.

Export issues are usually related to browser settings or file size. Try: 1) Use a modern browser (Chrome, Firefox, Safari, Edge), 2) Check your browser's download settings, 3) Disable pop-up blockers, 4) Try a different browser, 5) Clear your browser cache. If problems continue, contact support.

If you're having trouble accessing your account: 1) Use the "Forgot Password" link to reset your password, 2) Check that you're using the correct email address, 3) Clear your browser cookies and cache, 4) Try logging in from an incognito/private window, 5) Contact support if you believe your account has been compromised.

For payment and billing questions: 1) Check your account's Credits page for transaction history, 2) Review our refund policy (30-day refund for unused credits), 3) Contact support at [email protected] with your transaction ID, 4) For Stripe-related issues, we can help coordinate with our payment processor.